Toxic Employees - move forward without them

Want to impact the recruitment and retention efforts of your organization? Rid your company of the toxic employees lurking by the water cooler.

According to Godin, toxic employees make two big confusions:

1. They confuse "How can I help this prospect/customer?" with "How can I get rid of this person and get back to work?"

2. They confuse, "How can I have a better day by treating this person with a great deal of respect?" with "Why isn't this person treating me with the respect I deserve?"