Wednesday, March 01, 2006
Just found a new blog (Customer Service and More: The Shep Hyken Blog) courtesy of the nametag guy, Scott Ginsberg.
Great post today about how he recently experienced a $25 "Customer Service Charge." Hello? He was charged for, "customer service," and it was BAD CUSTOMER SERVICE!
Would you pony up the $25?
I think they'd have to call the collection agency on me.