Did you like the customer service I just gave you? No? Too bad, I'm charging you for it anyway!

Just found a new blog (Customer Service and More: The Shep Hyken Blog) courtesy of the nametag guy, Scott Ginsberg.

Great post today about how he recently experienced a $25 "Customer Service Charge." Hello? He was charged for, "customer service," and it was BAD CUSTOMER SERVICE!

Would you pony up the $25?

I think they'd have to call the collection agency on me.

Dennis, blogging4talent