Monday, December 12, 2005
The Surpise Christmas Hit ... (have I told you about this great company?...)
Church of the Customer Blog blogged on the 8th about the surprise book of the Christmas season: Has Anyone Seen Christmas?
Apparently, a savvy Barnes & Nobles store manager saw the children's reaction when Anne Margaret Lewis read it to a group of children this summer. She immediately started notifying all the other B&N store managers, and, well, the fire started to spread.
Kudos to a store manager who might know a thing or two about the impact of word-of-mouth marketing.
Is there a lesson to be learned here about how news can travel so quickly?
Hmmmm....say, have I told you about this great place to work? I hear that job seekers are lining up at the door hours before the offices even open?! In fact, J.D. Power announced that this company has captured every Customer Satisfaction award, sweeping all six regions, for the 2nd year in a row! And, they received the "2005 Highest Wireless Call Quality Performance" for the Northeast and Southeast regions, and scored highly in the other 4 regions.
Watch out Anne Margaret Lewis, you might have some competition this Christmas. This company has a product line that's going to be the surprise hit of the season. Well, maybe not a surprise to everybody.
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