St Jude Medical
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(click on the "apply online" link above, then scroll 1/2 way down page to see this specific job)
This Corporate position is located in our Dallas (Plano) office.
*key requirements: Cisco Unified and Cisco Call Manager experience key
Supports and services clients by planning, analyzing and implementing voice and conferencing related services, equipment and systems. Coordinates internal and external resources to ensure proper installation, functionality and prompt problem determination and resolution. Analyzes and reports on voice and conferencing availability, capacity, utilization, problems and changes. Promptly responds to users problems in the coverage area. Requires the ability to perform both analysis and technically oriented activities. Vendor management is a considerable part of the function.
Essential Functions:
Following established policies and operating standards, as well as industry best practices, provide telecommunication services:
• Discuss technical and business details with clients to enable the design of the appropriate services
• Assist in design and implementation of telecommunications hardware and software configurations
• Implement Unified Communications, and voice mail communication services for the company
• Process new service and cancellation orders for voice lines and voice-related services. Stay abreast of all demands including orders for installation, moves, adds, and changes. Track and report on poor service or major events
• Insure billing is accurate and benchmarked against contract rates
• Update and track all service and MAC activity in Remedy
• Maintain accurate system inventories and Track utilization metrics
• Perform preventative maintenance and security administration functions
• Order hardware and services required for changes and negotiate delivery schedules to balance workload demands and meet business needs
• Discuss changes with communications vendors and coordinate their services
• Assist in software updates of phone and voice-mail systems
• Troubleshoot problems associated with telecommunications services for clients. Work with users, vendors and other technical personnel to identify and resolve network problems and malfunctions and perform repairs
• Assist in capacity planning and analysis
• Maintain competency in related technologies, including operating systems, associated tools and sub-systems
• Interface with others on system infrastructure problems, technical concerns, and financial issues
• Document systems and create procedures
• Coordinates the installation and maintenance of telephony system hardware, peripherals and software components including design, development, analysis, and testing
• Provide 24x7 on-call support as part of rotating team coverage
Qualifications Required:
• 4+ years of technical experience in telecommunications services, installation, maintenance and repair, including at least 1 year or more of direct customer support
• Demonstrated understanding of TDM and IP Telephony concepts, networking/distributed computing environment concepts; knowledge of and experience with principles of routing, client/server programming, the design of consistent network-wide telephony system layouts
• Demonstrated oral and written interpersonal, communication, analytical, presentation, and organizational skills; the ability to meet deadlines/work independently
• Must be adept at handling multiple assignments in a timely manner and meeting assigned deadlines
• Relevant certifications desired, preferably CCNA Voice/CCVP
• Excellent customer service skills
• Ability to travel to local (MN based offices) on a regular basis and the ability to travel nationally and internationally, up to 10%
• Bachelor’s degree in computer science, mathematics or equivalent preferred
Apply Online
*key requirements: Cisco Unified and Cisco Call Manager experience key
Supports and services clients by planning, analyzing and implementing voice and conferencing related services, equipment and systems. Coordinates internal and external resources to ensure proper installation, functionality and prompt problem determination and resolution. Analyzes and reports on voice and conferencing availability, capacity, utilization, problems and changes. Promptly responds to users problems in the coverage area. Requires the ability to perform both analysis and technically oriented activities. Vendor management is a considerable part of the function.
Essential Functions:
Following established policies and operating standards, as well as industry best practices, provide telecommunication services:
• Discuss technical and business details with clients to enable the design of the appropriate services
• Assist in design and implementation of telecommunications hardware and software configurations
• Implement Unified Communications, and voice mail communication services for the company
• Process new service and cancellation orders for voice lines and voice-related services. Stay abreast of all demands including orders for installation, moves, adds, and changes. Track and report on poor service or major events
• Insure billing is accurate and benchmarked against contract rates
• Update and track all service and MAC activity in Remedy
• Maintain accurate system inventories and Track utilization metrics
• Perform preventative maintenance and security administration functions
• Order hardware and services required for changes and negotiate delivery schedules to balance workload demands and meet business needs
• Discuss changes with communications vendors and coordinate their services
• Assist in software updates of phone and voice-mail systems
• Troubleshoot problems associated with telecommunications services for clients. Work with users, vendors and other technical personnel to identify and resolve network problems and malfunctions and perform repairs
• Assist in capacity planning and analysis
• Maintain competency in related technologies, including operating systems, associated tools and sub-systems
• Interface with others on system infrastructure problems, technical concerns, and financial issues
• Document systems and create procedures
• Coordinates the installation and maintenance of telephony system hardware, peripherals and software components including design, development, analysis, and testing
• Provide 24x7 on-call support as part of rotating team coverage
Qualifications Required:
• 4+ years of technical experience in telecommunications services, installation, maintenance and repair, including at least 1 year or more of direct customer support
• Demonstrated understanding of TDM and IP Telephony concepts, networking/distributed computing environment concepts; knowledge of and experience with principles of routing, client/server programming, the design of consistent network-wide telephony system layouts
• Demonstrated oral and written interpersonal, communication, analytical, presentation, and organizational skills; the ability to meet deadlines/work independently
• Must be adept at handling multiple assignments in a timely manner and meeting assigned deadlines
• Relevant certifications desired, preferably CCNA Voice/CCVP
• Excellent customer service skills
• Ability to travel to local (MN based offices) on a regular basis and the ability to travel nationally and internationally, up to 10%
• Bachelor’s degree in computer science, mathematics or equivalent preferred
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