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Software Services Engineer
Provides services that support core software engineering activities including analysis of field issues, development of tools, and verification of products
Major Ongoing Responsibilities:
• Contributes to quality and process improvement initiatives; leverages and practices software industry best practices; follows corporate and department processes and policies
• Assists in the development of standard operating procedures and work instructions pertaining to software engineering; coordinates review and approval of procedure changes; prepares and delivers associated training
• Designs, implements, and deploys processes, tools, and software support systems
• Manages software licenses, renewal of support agreements, tracking of license needs, software downloads and library
• Leads the evaluation, selection, validation, and deployment of new software engineering tools
• Maintains existing tools including configuration and administration, upgrades and serves as point of contact with vendors
• Participates in the resolution of customer issues that are escalated to R&D
• Assists in the analysis of returned products through interaction with technical service, customer service, service department, and reliability departments
• Performs complaint investigations
• Develops product support guides and technical troubleshooting instructions to assist customer service department
• Provides feedback regarding product support and maintainability back to development for design improvements
• Maintains a thorough knowledge of products
Education and Training:
• Bachelors or Masters degree in computer science, computer engineering, electrical engineering, or a related field Minimum 3 years experience as a software development or support engineer preferably in the medical device industry
• Expertise with system and modern software engineering methodologies
• Understanding of fundamental electronics principles
• Familiarity with test and lab equipment such as oscilloscopes, voltmeters, etc.
• Knowledge of standards (IEC, IEEE, etc.), regulations (CFR 21, etc.), guidances, and best practices applicable to software engineering and medical devices
• Experience with HP Quality Center for requirement, defects, and test management
• Experience in software test automation including the development of automated test frameworks and automation of existing manual test cases (minimum 2 years experience with QuickTest Professional (QTP))
• Mastery of C# preferred
• Excellent interpersonal and communication skills both written and verbal
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