Thursday, October 19, 2006

Verizon Wireless tops study of handset support

Verizon Wireless was all too happy to announce that a research company has given the company top props for ranking highest in customer satisfaction for handset support. The research firm, Strategy Analytics, found one in three customers called the company for support regarding its handset. That was the lowest of all carriers in the study.

Of those calling in for support, 73% said they were satisfied or very satisfied with how quickly a response was handled by the company. 78% said they were satisfied by the reps knowledge and helpfulness.

If that wasn't enough good vibes, the company also had 76% of customers say they were satisfied with the extent to which the issue was handled.


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