J.D. Power and Associates Reports:
For the third consecutive reporting period, T-Mobile ranks highest among the five largest wireless service providers in creating a positive experience for customers who contact their providers for service or assistance.
With an index score of 108, T-Mo performs particularly well across all factors, especially among the contact channels of customer service representatives, ARS and walk-in retail experience. ALLTEL and Verizon Wireless follow T-Mobile in the rankings in a tie, performing significantly above the industry average (104).
It's obvious that we (the T-Mo family) have found our niche. One that resides far above "industry average" and has the customer as our first priority.
Great job, T-Mo family!
Dennis Smith
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